E-SERVICE QUALITY AND E–RECOVERY SERVICE QUALITY ON E–SATISFACTION LAZADA.COM
نویسندگان
چکیده
منابع مشابه
A Factor Analytic Study on Service Quality Perceptions and Satisfaction in the E- Tourism
E-tourism has evolved as a mainstay business for tourist service providers. It plays an integral role in the dissemination of information and influencing consumer’s preferences and satisfaction. The purpose of this study is to identify the dimensions of service quality perceptions of consumers in e-tourism in the Indian context. It also aims to understand the relative impact of these service qu...
متن کاملFactors Influencing Healthcare Service Quality
Background The main purpose of this study was to identify factors that influence healthcare quality in the Iranian context. Methods Exploratory in-depth individual and focus group interviews were conducted with 222 healthcare stakeholders including healthcare providers, managers, policy-makers, and payers to identify factors affecting the quality of healthcare services provided in Iranian hea...
متن کاملPrioritizing Service Organizations Based on Classified Service Quality Dimensions by MADM and mportance-Performance Analysis
Current study aims to prioritize four-star hotels through atwo-step procedure: firstly, classifying service quality dimensions (SQDs)based on Importance-Performance Analysis and secondly prioritizinghotels based on classified SQDs analysing the results. To reach that aim,the customers of three 4-star hotels were considered and asked to statethe quality of the service they expected to receive pr...
متن کاملIntegrating Service Quality with System and Information Quality: An Empirical Test in the E-Service Context
Wixom and Todd (2005) integrated the user satisfaction and the technology acceptance literatures to theorize about and account for the influence of the information technology artifact on usage. Based on Wixom and Todd’s integrated model of technology usage, we propose the 3Q model by investigating the role of service quality (SQ), in addition to system quality (SysQ) and information quality (IQ...
متن کاملFactors Determining E-Learning Service Quality
Use of e-learning programs has been expanding, owing in part to the high demand for education, particularly in developing countries. The success, however, of these programs shows varied results. Very little research addresses the issue of e-learning service quality in higher education environment. Therefore, it has become vital to assess the quality of e-learning offerings, as it is critical to...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: JRMSI - Jurnal Riset Manajemen Sains Indonesia
سال: 2017
ISSN: 2301-8313
DOI: 10.21009/jrmsi.008.2.05